Contents Restoration Leader — Field & Client Operations

Servpro Industries, Inc.; Perkasie, Northern (Bucks County, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Servpro Industries, Inc. is seeking a Mitigation - Contents Manager to oversee content restoration projects and assigned crews, driving customer satisfaction and revenue growth. This front-line management role focuses on operational excellence and staff development across field activities.

You will lead a team, manage service scope, schedules, and coordination with subcontractors while ensuring safety and compliance on each job site.

Qualifications

• High School Diploma/GED required; Associate or Bachelor's degree preferred.
• Must be able to lift fifty pounds and work independently.
• Valid driver's license and dependable transportation required; public transit is not available.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel. Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education

High School Diploma/GED; Associate or Bachelor's degree

Job description

Servpro Industries, Inc. is seeking a Mitigation - Contents Manager to oversee content restoration projects and assigned crews, driving customer satisfaction and revenue growth. This front-line management role focuses on operational excellence and staff development across field activities.

You will lead a team, manage service scope, schedules, and coordination with subcontractors while ensuring safety and compliance on each job site.