Contents Operations Lead – Restoration & Logistics

ServiceMaster RRH; Spartanburg (SC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with bonus

Health, dental, and vision insurance

401(k) and PTO

Company car and uniforms

Career growth opportunities

Job summary

ServiceMaster by Haven Restoration Group is seeking an experienced Contents Operations Manager in Spartanburg, SC. This full-time role leads contents restoration projects from scope through completion, overseeing production planning, scheduling, labor, equipment, and warehouse space.

You will train and manage the contents team, ensure accurate documentation and custody records, and monitor costs against budget while coordinating with customers, adjusters, and project managers.

Qualifications

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations.
• Proven record managing employees, schedules, and multiple active projects.
• Strong inventory-management, organizational, leadership, accountability, and problem-solving skills.
• Clear, professional communication with customers, adjusters, vendors, and internal teams.
• Comfortable in a fast-paced, deadline-driven environment.

Responsibilities

• Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space.
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service.
• Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records.
• Inspect work at key stages and require corrections before delivery or pack-back.
• Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns.
• Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing.
• Recruit, onboard, and coach team members.
• Keep the warehouse organized and properly staffed.

Skills

Contents restoration

People management

Inventory management

Budgeting & costs

Communication skills

Tools

Contents management software

Estimating software

Job description

ServiceMaster by Haven Restoration Group is seeking an experienced Contents Operations Manager in Spartanburg, SC. This full-time role leads contents restoration projects from scope through completion, overseeing production planning, scheduling, labor, equipment, and warehouse space.

You will train and manage the contents team, ensure accurate documentation and custody records, and monitor costs against budget while coordinating with customers, adjusters, and project managers.