Contents Production Lead - Restoration Projects

SP Global DRT; Cumming (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, Dental, Vision insurance

Vacation

Job summary

SERVPRO-Team SPG in Cumming, GA is seeking a Contents Production Manager to coordinate daily contents projects, including pack-outs, cleaning, and restoration, ensuring work is completed efficiently and to quality standards.

The role requires leadership, strong organizational skills, and the ability to work onsite and travel to jobsites as needed; weekend and on-call rotation may be required. Benefits include 401(k), health insurance, and vacation.

Qualifications

• High school diploma or GED required.
• 2-4 years of contents or restoration production experience.
• IICRC certifications preferred.
• Strong organizational and leadership skills.
• Excellent attention to detail and customer service.
• Must be able to work in person and travel to jobsites as needed; weekend and on-call rotation may be required.

Responsibilities

• Coordinate and supervise daily contents production, including pack-out, inventory, cleaning, storage, and pack-back operations.
• Ensure accurate documentation, photography, and tracking of all customer belongings.
• Maintain production schedules and meet completion deadlines for contents projects.
• Manage the overall customer and client experience and drive satisfaction throughout each project.
• Communicate processes, set expectations, and resolve customer concerns and complaints promptly.
• Develop accurate scopes of work, review estimates, and negotiate scope and pricing approval with customers and adjusters.

Skills

Leadership

Organizational skills

Attention to detail

Customer service

In-person work travel

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVPRO-Team SPG in Cumming, GA is seeking a Contents Production Manager to coordinate daily contents projects, including pack-outs, cleaning, and restoration, ensuring work is completed efficiently and to quality standards.

The role requires leadership, strong organizational skills, and the ability to work onsite and travel to jobsites as needed; weekend and on-call rotation may be required. Benefits include 401(k), health insurance, and vacation.