Contents Restoration Operations Lead

FRSTeam, Inc.; United States; Hybrid; USD 100,289,000 - 128,943,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Work Location: In person

Job summary

FRSTeam, Inc. seeks an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish.

You will coordinate restoration technicians, manage schedules, and ensure quality and an exceptional customer experience throughout the process. Ideal candidates have restoration industry experience, strong leadership and communication skills, and knowledge of residential contents, electronics, textiles, and appliances.

Qualifications

• 3–5 years in restoration/contents industry preferred.
• Proven leadership or supervisory experience.
• Strong knowledge of residential contents restoration processes.
• Experience handling electronics, textiles, furniture, artwork, and specialty contents preferred.
• Familiarity with insurance restoration and property claims processes.
• Working knowledge of appliance installation and household systems.
• Proficiency with restoration software such as DASH, Encircle, Gratiis, Xactimate, or similar platforms is preferred.
• Excellent organizational, communication, and customer service skills.

Responsibilities

• Manage restoration projects from initial assignment through completion.
• Lead, coach, and develop restoration technicians while promoting teamwork and accountability.
• Coordinate daily work schedules, staffing, equipment, and project priorities.
• Conduct project inspections to ensure quality standards and customer satisfaction.
• Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
• Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
• Ensure projects are completed on schedule and within budget.
• Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
• Oversee the installation and reconnection of household appliances and electronics when applicable.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Participate in estimating, project planning, and change management as needed.
• Assist in recruiting, onboarding, training, and mentoring new team members.
• Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
• Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Skills

Leadership

Project management

Customer service

Communication

Organizational skills

Problem solving

Driving license

Safety awareness

Tools

DASH

Encircle

Xactimate

Job description

FRSTeam, Inc. seeks an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish.

You will coordinate restoration technicians, manage schedules, and ensure quality and an exceptional customer experience throughout the process. Ideal candidates have restoration industry experience, strong leadership and communication skills, and knowledge of residential contents, electronics, textiles, and appliances.