Contents Operations Manager

ServiceMaster by Haven Restoration Group; Spartanburg (SC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Paid holidays

Company car

Free uniforms

Ongoing training

Job summary

ServiceMaster by Haven Restoration Group is seeking a Contents Operations Manager in Spartanburg, SC. This hands-on leadership role oversees contents restoration projects from assessment to pack-back, focusing on safety, accuracy, and profitability.

You will manage schedules, labor, and warehouse space, coach team members, ensure proper documentation, and coordinate with customers, adjusters, and project managers. Competitive salary and benefits offered.

Qualifications

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations.
• Proven record managing employees, schedules, and multiple active projects.
• Ability to build project scopes and understand estimates and job costs.
• Strong inventory-management, organizational, leadership, accountability, and problem-solving skills.
• Clear, professional communication with customers, adjusters, vendors, and internal teams.
• Comfortable in a fast-paced, deadline-driven environment.
• IICRC certifications and contents-management or estimating software experience are a plus.

Responsibilities

• Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
• Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records
• Inspect work at key stages and require corrections before delivery or pack-back
• Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
• Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
• Recruit, onboard, and coach team members
• Keep the warehouse organized and properly staffed

Skills

Contents restoration experience

Disaster recovery

Team leadership

Inventory management

Project management

Strong communication

Tools

Contents-management software

Estimating software

IICRC certifications

Job description

ServiceMaster by Haven Restoration Group

Contents Operations Manager

Full Time

• Spartanburg, SC
• $80,000–$120,000/year + Benefits

At ServiceMaster Restore, we don’t just restore belongings—we help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands‑on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.

What You'll Do

• Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
• Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain‑of‑custody records
• Inspect work at key stages and require corrections before delivery or pack‑back
• Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
• Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
• Recruit, onboard, and coach team members
• Keep the warehouse organized and properly staffed

What We’re Looking For

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations
• Proven record managing employees, schedules, and multiple active projects
• Ability to build project scopes and understand estimates and job costs
• Strong inventory‑management, organizational, leadership, accountability, and problem‑solving skills
• Clear, professional communication with customers, adjusters, vendors, and internal teams
• Comfortable in a fast‑paced, deadline‑driven environment
• IICRC certifications and contents‑management or estimating software experience are a plus

What We Offer

• Competitive salary with performance‑based bonus
• Health, dental, and vision insurance
• 401(k), paid time off, and paid holidays
• Company car, free uniforms, and ongoing training
• Room to grow within a nationally recognized restoration brand

Work Environment

• Mix of office, warehouse, and jobsite work with regular travel to active projects
• Flexible schedule when emergency restoration needs arise
• Ability to lift and move up to 50 lbs required

ServiceMaster Restore is an equal opportunity employer. This franchise is independently owned and operated; applications go directly to Haven Restoration Group, and all hiring decisions are made by franchise management.

This franchise is independently owned and operated by franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.