Digital Knowledge and Communication Lead Contract Location: Sunnyvale, CA

Tech Mirrors; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Tech Mirrors in Sunnyvale, CA is seeking a Digital Knowledge and Communication Lead to create, manage, and improve content across platforms. You will define the content strategy and align it with business goals, user needs and priorities.

You will evaluate content platforms, monitor performance with analytics, provide training to admins, and develop visuals to support clarity. The role requires strong writing, research, and knowledge-management experience in a fast-paced, agile environment.

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• 8-10 years of experience in content, communications, or digital marketing.
• Proven skills in content curation and knowledge-management practices.

Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy.
• Evaluate content platforms and recommend scalable solutions.
• Monitor content performance using analytics and user feedback.
• Ensure existing content remains after each release.
• Provide training and support to admin users for content tools.
• Adapt content strategies based on adoption trends and user insights.
• Create and manage internal and external communications plans.
• Develop visual elements to enhance engagement.
• Analyze design challenges and propose UX improvements.
• Manage multiple content and adoption projects with deadlines.

Skills

Excellent communication

Cross-functional collaboration

Analytical writing

Content curation

Digital marketing

Knowledge Base creation

UX/UI basics

Knowledge Management principles

Website creation tools

SEO best practices

Education

Bachelor’s degree in Marketing, Communications, Journalism, or related field

Tools

SEO tools

Content management systems

Job description

Digital Knowledge and Communication Lead

Contract

Location: Sunnyvale, CA

Role Descriptions

• Create, manage, and continuously improve content across multiple platforms.


• Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.


• Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.


• Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.


• Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.


• Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.


• Adapt content and communication strategies based on adoption trends and user behavior insights.


• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.


• Develop and apply visual elements—such as logos, illustrations—to support content clarity and engagement.


• Analyze design challenges and provide creative, effective solutions that enhance the user experience.


• Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.


• A Bachelor’s degree in Marketing, Communications, Journalism, or a related field.


• Proven experience in content curation, social media management, or digital marketing.


• Exceptional research, analytical, and writing skills.


• Background in Knowledge Base creation, UX/UI and Knowledge Management principles


• Familiarity with tools for website creation and SEO best practices


• Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.

Skills: Content Management Content Creation

Experience Required: 8-10