Remote Content Team Lead - Editorial Growth & Knowledge

hosting.com; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

hosting.com is seeking a Content Team Lead to drive content strategy and production, ensuring accuracy, accessibility and commercial impact across the customer journey. You will manage a small team, collaborate with SEO, Product, Customer, Support and Brand, and oversee the knowledge base and educational content.

You will lead editorial standards, maintain quality, and set benchmarks for content effectiveness while aligning with product changes and customer needs.

Qualifications

• Significant experience in content strategy, editorial leadership or content management within a digital, technology, software, ecommerce or subscription business.
• Strong editorial judgement, with the ability to simplify complex or technical subjects without losing accuracy or customer relevance.
• Experience owning or contributing to a customer knowledge base, product documentation, digital education content or customer-facing guides.

Responsibilities

• Translate the organic marketing content strategy into clear editorial plans, production roadmaps and content priorities.
• Oversee the creation, editing, publishing and optimisation of content across websites, landing pages, product pages, campaigns, guides, email journeys and other relevant channels.
• Ensure content is accurate, useful, well-structured and written in a way that is accessible to a non-technical audience.
• Manage the content calendar and production pipeline, balancing new content creation with ongoing review, consolidation and improvement of existing content.
• Identify gaps in content coverage across the customer journey and develop plans to address them.
• Ensure messaging is consistent across acquisition, product, support and customer communications.

Skills

Content strategy

Editorial leadership

Content management

Knowledge base

SEO collaboration

Team management

Tools

AI tools

Job description

hosting.com is seeking a Content Team Lead to drive content strategy and production, ensuring accuracy, accessibility and commercial impact across the customer journey. You will manage a small team, collaborate with SEO, Product, Customer, Support and Brand, and oversee the knowledge base and educational content.

You will lead editorial standards, maintain quality, and set benchmarks for content effectiveness while aligning with product changes and customer needs.