Content Ops Architect — Remote Publishing & CMS

Zoom; Trenton (NJ); Hybrid; USD 65,000 - 159,000; Full time

Job summary

Zoom is seeking a role to own the content engine end-to-end, shaping how content is planned, produced, and published across channels. You will manage content traffic, oversee publishing workflows, and lead CMS optimization, partnering with the Head of Future of Work Insights and Content.

The team sits at the intersection of brand, strategy, and execution, coordinating with Marketing, Online, and product-focused pods to deliver content that drives awareness and growth; you bring rigor and

Qualifications

• 3+ years of experience in content operations, marketing operations, or program management within a fast-paced marketing or technology environment, or equivalent experience.
• Demonstrated ability to build and optimize content workflows, processes, and governance frameworks from the ground up.
• Hands-on experience with content management platforms and CMS tools; experience with Optimizely is a plus.
• Proven track record of managing cross-functional projects with multiple stakeholders, competing priorities, and complex timelines.
• Familiarity with SEO and AEO principles and how they integrate into content planning and publishing workflows.
• Experience leveraging AI tools or automation to drive operational efficiencies in a content or marketing context.
• Strong communication skills with the ability to create clarity, align teams, and influence without authority across Marketing, Online, and pod-based teams.

Responsibilities

• Define and operationalize the end-to-end content engine, establishing processes, tools, and resourcing frameworks that improve speed, quality, and output at scale.
• Lead the implementation and ongoing optimization of the content management platform, including governance, taxonomy, workflows, and best practices across the full content lifecycle.
• Drive content traffic management across all initiatives, ensuring clear timelines, ownership, approvals, and cross-functional alignment with consistent visibility into production status and delivery.
• Manage day-to-day content publishing execution within the CMS, standardizing workflows, templates, and checklists to improve consistency and reduce errors.
• Support program management for major content initiatives, coordinating timelines, stakeholders, deliverables, and production across complex, multi-phase programs.
• Operationalize the SEO and AEO content process, coordinating workflows between Marketing and Online to align on priorities, content opportunities, and publishing requirements.
• Leverage AI tools and agents to automate repetitive tasks, create efficiencies, and continuously elevate the performance of the content operation.

Skills

Content operations

Marketing operations

Program management

CMS experience

SEO knowledge

AI tools usage

Cross-functional collaboration

Tools

CMS platforms

Optimizely

Job description

Zoom is seeking a role to own the content engine end-to-end, shaping how content is planned, produced, and published across channels. You will manage content traffic, oversee publishing workflows, and lead CMS optimization, partnering with the Head of Future of Work Insights and Content.

The team sits at the intersection of brand, strategy, and execution, coordinating with Marketing, Online, and product-focused pods to deliver content that drives awareness and growth; you bring rigor and