Remote Content Operations Pro: Scale Publishing & CMS

Zoom; Salem (OR); Hybrid; USD 65,000 - 159,000; Full time

Job summary

Zoom is seeking a Content Operations role to own the end-to-end content engine, shaping planning, production, and publishing across campaigns. You will manage traffic, publishing workflows, and the CMS, driving governance and scalable processes.

You will collaborate with Marketing, Online, and product-focused pods to optimize SEO/AEO workflows, leverage AI tools, and deliver timely content at scale. The role blends rigor with curiosity in a hybrid work environment.

Qualifications

• 3+ years of experience in content operations, marketing operations, or program management in a fast-paced environment.
• Ability to build and optimize content workflows, processes, and governance from the ground up.
• Hands-on experience with content management platforms; Optimizely is a plus.
• Proven track record of managing cross-functional projects with multiple stakeholders and complex timelines.
• Familiarity with SEO and AEO principles and their integration into workflows.
• Experience leveraging AI tools or automation to drive operational efficiencies.
• Strong communication skills to align teams across Marketing, Online, and pod-based groups.

Responsibilities

• Define and operationalize the end-to-end content engine with processes, tools, and resourcing.
• Lead implementation and ongoing optimization of the content management platform, governance, taxonomy, and workflows.
• Drive content traffic management with clear timelines, ownership, and cross-functional alignment.
• Manage day-to-day content publishing within the CMS, standardizing workflows and templates.
• Support program management for major content initiatives across multi-phase programs.
• Coordinate SEO/AEO workflows between Marketing and Online teams.
• Leverage AI tools to automate repetitive tasks and elevate content operations.

Skills

Content operations

Operations management

CMS workflows

Cross-functional collaboration

SEO/AEO knowledge

AI automation

Strong communication

Tools

CMS platforms

Optimizely

Job description

Zoom is seeking a Content Operations role to own the end-to-end content engine, shaping planning, production, and publishing across campaigns. You will manage traffic, publishing workflows, and the CMS, driving governance and scalable processes.

You will collaborate with Marketing, Online, and product-focused pods to optimize SEO/AEO workflows, leverage AI tools, and deliver timely content at scale. The role blends rigor with curiosity in a hybrid work environment.