Remote Content Ops Lead: Scale Marketing Workflows & CMS

Zoom; Springfield (IL); Hybrid; USD 65,000 - 159,000; Full time

Job summary

Zoom is seeking a Content Operations lead to own the end-to-end content engine, streamline publishing workflows, and drive scale across channels. You will collaborate with the Head of Future of Work Insights and Content to remove friction and create clarity at every stage of the lifecycle.

The role emphasizes governance, CMS optimization, and cross-functional coordination with Marketing, Online, and product pods, plus leveraging AI to improve efficiency. Hybrid/work-from-office model may apply.

Qualifications

• 3+ years in content operations, marketing operations, or program management in a fast-paced setting.
• Ability to design and optimize content workflows, governance, and processes from scratch.
• Hands-on with CMS platforms; Optimizely experience is a plus.
• Proven track record managing cross-functional projects with many stakeholders and timelines.
• Familiar with SEO/AEO integration in content planning and publishing workflows.
• Experience using AI tools to improve operational efficiency in marketing contexts.
• Strong communication to align teams across Marketing, Online, and pods.

Responsibilities

• Define and operationalize the end-to-end content engine with scalable processes and resources.
• Lead CMS implementation and ongoing optimization including governance and workflows.
• Drive content traffic management with clear timelines and cross-functional ownership.
• Oversee day-to-day content publishing within the CMS, standardizing templates.
• Coordinate major content initiatives, including timelines and deliverables.
• Coordinate SEO/AEO workflows between Marketing and Online teams.
• Leverage AI tools to automate repetitive tasks and boost performance.

Skills

Content operations

CMS experience

Optimizely (plus)

Cross-functional projects

SEO/AEO

AI tooling/automation

Communication skills

Tools

CMS tools

Job description

Zoom is seeking a Content Operations lead to own the end-to-end content engine, streamline publishing workflows, and drive scale across channels. You will collaborate with the Head of Future of Work Insights and Content to remove friction and create clarity at every stage of the lifecycle.

The role emphasizes governance, CMS optimization, and cross-functional coordination with Marketing, Online, and product pods, plus leveraging AI to improve efficiency. Hybrid/work-from-office model may apply.