Content Operations Lead: Scale the Content Engine (Remote)

Zoom; Austin (TX); Hybrid; USD 65,000 - 159,000; Full time

Job summary

Zoom is seeking a role leader to own the content engine from planning through publishing, shaping how content is produced and published across channels. You will manage content traffic, publishing workflows, and the CMS platform while driving cross‑functional alignment and measurable improvements in quality and speed.

You will leverage SEO/AEO principles, oversee multi‑phase programs, and apply AI tools to automate repetitive tasks, elevating overall content operations performance.

Qualifications

• 3+ years of experience in content operations, marketing operations, or program management in a fast-paced environment.
• Ability to build and optimize content workflows, processes, and governance from the ground up.
• Hands-on experience with CMS platforms; Optimizely is a plus.

Responsibilities

• Define and operationalize the end-to-end content engine, improving speed, quality, and output at scale.
• Lead the CMS implementation and ongoing optimization across taxonomy, workflows, and governance.
• Drive content traffic management with clear timelines, ownership, and cross-functional alignment.

Skills

Content operations

Project management

SEO/AEO

AI automation

Cross-functional

Communication

Tools

CMS tools

Optimizely

Job description

Zoom is seeking a role leader to own the content engine from planning through publishing, shaping how content is produced and published across channels. You will manage content traffic, publishing workflows, and the CMS platform while driving cross‑functional alignment and measurable improvements in quality and speed.

You will leverage SEO/AEO principles, oversee multi‑phase programs, and apply AI tools to automate repetitive tasks, elevating overall content operations performance.