Content Onboarding & Operations Program Manager

Harvey Nash; Seattle (WA); On-site; USD 117,000 - 124,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

Harvey Nash USA is seeking an Operations Program Manager to own partner onboarding and operational excellence for a rapidly growing global content platform. You will serve as the bridge between partners, Business Development, Product, and Engineering to ensure onboarding, issue resolution, and scalable programs across international marketplaces.

The role requires 5+ years in program management, strong stakeholder management, and a proven track record in coordinating cross-functional teams.

Qualifications

• 5+ years in program or project management.
• Experience with cross-functional stakeholder management.
• Experience coordinating with Product, Engineering, and Business Development teams.

Responsibilities

• Manage end-to-end partner onboarding projects and workflows.
• Primary contact for partner escalations related to content, metadata, feeds, and payments.
• Support technical integrations and onboarding discussions with external partners.
• Collaborate with Product, Engineering, and Business Development to resolve issues and drive onboarding.
• Track engineering dependencies and resolve partner-impacting issues promptly.
• Build reporting for onboarding progress, partner health, and operational metrics.
• Support international expansion including localization, payments, and readiness.
• Drive process improvements to reduce onboarding timelines and enhance partner experience.
• Communicate program updates, risks, and recommendations to leadership.

Skills

Program Management

Partner Operations

Technical & Process Improvement

Education

Bachelor's degree

Job description

Harvey Nash USA is seeking an Operations Program Manager to own partner onboarding and operational excellence for a rapidly growing global content platform. You will serve as the bridge between partners, Business Development, Product, and Engineering to ensure onboarding, issue resolution, and scalable programs across international marketplaces.

The role requires 5+ years in program management, strong stakeholder management, and a proven track record in coordinating cross-functional teams.