Content Designer I: Shape Clear Cybersecurity Docs & Learning

Illumio; San Jose (CA); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Illumio seeks a Content Designer to shape how users learn about and interact with our cybersecurity products. You’ll craft clear, visual, user-centered documentation and learning experiences in collaboration with product managers, engineers, designers, and senior content creators.

You will transform complex concepts into accessible content, create user guides, tutorials, release notes, and in-product help, and contribute to content strategy, information architecture, and visuals for effective

Formación

• Bachelor's degree in Technical Communication, Information Design, UX, Graphic Design, English, HCI, CS, or related field (or equivalent).
• 0–3 years of experience in technical writing, information design, UX writing, instructional design, or related discipline.
• Excellent written and visual communication skills.
• Strong understanding of visual hierarchy, layout, typography, and information organization.
• Ability to simplify complex ideas for different audiences.
• Comfortable collaborating with cross-functional teams and asking thoughtful questions to gather information.
• Strong attention to detail and willingness to iterate based on feedback.
• Experience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar.
• Familiarity with diagrams, flowcharts, wireframes, or other visual communication techniques.
• Basic understanding of software development or cloud technologies is helpful but not required.
• Portfolio demonstrating documentation, information design, visual communication, or UX writing projects.
• Experience creating illustrations, infographics, or instructional graphics.
• Familiarity with structured authoring or content reuse principles.
• Experience with accessibility best practices for digital content.
• Exposure to video creation, interactive learning content, or multimedia storytelling.

Responsabilidades

• Design clear, engaging information experiences that help users accomplish tasks efficiently.
• Write, edit, and maintain high-quality technical documentation, including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help.
• Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help.
• Transform complex technical concepts into content that is easy to understand using text, visuals, diagrams, flowcharts, infographics, and other media.
• Organize content using information architecture principles, ensuring content is modular, searchable, and easy to navigate.
• Collaborate with product managers, engineers, UX designers, and support teams to translate new features into customer-focused content.
• Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation.
• Assist in developing visual assets such as diagrams, workflows, illustrations, and learning journeys that complement written documentation.
• Test product features and workflows to validate documentation accuracy and improve user experience.
• Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines.
• Continuously learn new technologies, products, and design approaches to improve information communication.

Conocimientos

Technical Writing

UX Writing

Information Design

Cross-functional

Visual Communication

Educación

Bachelor's in Tech Comm

Herramientas

Figma

Confluence

Paligo

Adobe Creative Suite

Descripción del empleo

Illumio seeks a Content Designer to shape how users learn about and interact with our cybersecurity products. You’ll craft clear, visual, user-centered documentation and learning experiences in collaboration with product managers, engineers, designers, and senior content creators.

You will transform complex concepts into accessible content, create user guides, tutorials, release notes, and in-product help, and contribute to content strategy, information architecture, and visuals for effective