Content Designer: UX Writing & Info Design

Illumio; Sunnyvale (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Illumio is seeking a Content Designer to transform complex information into intuitive, visually engaging content. You will work with product managers, engineers, and designers to create user-centered documentation and learning experiences.

Early-career candidates are welcome and will collaborate closely with cross-functional teams. The role emphasizes information design, visual storytelling, and clear documentation across user guides, tutorials, and in-product help.

Qualifications

• Bachelor's degree in a related field.
• 0–3 years of experience in technical writing, information design, UX writing, instructional design, or related discipline.
• Excellent written and visual communication skills.
• Strong understanding of visual hierarchy, layout, typography, and information organization.
• Ability to simplify complex ideas for different audiences.
• Comfortable collaborating with cross-functional teams and asking thoughtful questions to gather information.
• Strong attention to detail and willingness to iterate based on feedback.
• Experience using documentation tools or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar.
• Familiarity with diagrams, flowcharts, wireframes, or other visual communication techniques.

Responsibilities

• Design clear, engaging information experiences that help users accomplish tasks efficiently.
• Write, edit, and maintain high-quality technical documentation including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help.
• Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help.
• Transform complex technical concepts into content that is easy to understand using text, visuals, diagrams, flowcharts, infographics, and other media.
• Organize content using sound information architecture principles, ensuring information is modular, searchable, and easy to navigate.
• Collaborate with product managers, engineers, UX designers, and support teams to understand new features and translate them into customer-focused content.
• Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation.
• Assist in developing visual assets such as process diagrams, workflows, illustrations, and learning journeys that complement written technical documentation.
• Test product features and workflows to validate documentation accuracy and improve user experience.
• Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines.
• Continuously learn new technologies, products, and design approaches to improve how information is communicated.

Skills

Technical writing

Information design

UX writing

Instructional design

Cross-functional collaboration

Attention to detail

Visual communication

Education

Bachelor's degree in Technical Communication/Information Design/UX/Graphic Design/English/HCI/Computer Science or related field

Tools

Figma

Adobe Creative Suite

Paligo

Confluence

Job description

Illumio is seeking a Content Designer to transform complex information into intuitive, visually engaging content. You will work with product managers, engineers, and designers to create user-centered documentation and learning experiences.

Early-career candidates are welcome and will collaborate closely with cross-functional teams. The role emphasizes information design, visual storytelling, and clear documentation across user guides, tutorials, and in-product help.