Remote Content Designer — IA & UX Writing Lead

020 Cisco Systems, Inc.; City of Syracuse (NY); Remote; USD 124,000 - 175,000; Full time

Job summary

Cisco Systems, Inc. in New York is seeking a seasoned Content Designer to partner with product teams across security, observability, and platform products.

You will shape UI text, establish terminology, and contribute to the design system while ensuring a coherent user experience at scale. You’ll lead information architecture, define cross-product terminology, and develop guidelines for error messages, navigation, and in-product help.

Qualifications

• Bachelor's degree plus 5 years in content design or UX writing for complex software.
• Experience driving cross-functional alignment on terminology with product, marketing and engineering.

Responsibilities

• Design clear UI text across flows in line with style guide.
• Lead information architecture and navigation for complex product areas.
• Define and maintain cross-product terminology with product management and marketing.
• Develop content guidelines and patterns for error messages and in-product help.
• Create in-product guidance like walkthroughs and tours.
• Align content with design system standards for reuse.
• Support usability studies to validate content and navigation.
• Assist product designers on projects lacking content design coverage.

Skills

Content design

UX writing

Terminology governance

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

Figma

Magnetic design system

Job description

Cisco Systems, Inc. in New York is seeking a seasoned Content Designer to partner with product teams across security, observability, and platform products.

You will shape UI text, establish terminology, and contribute to the design system while ensuring a coherent user experience at scale. You’ll lead information architecture, define cross-product terminology, and develop guidelines for error messages, navigation, and in-product help.