Desk Adjuster - Residential Property Claims

Crawford & Company; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Crawford & Company is expanding its IN-OFFICE Desk Operations in Peachtree Corners, GA. We seek Desk Adjusters to handle Property Catastrophe claims onsite with a 40-hour weekly schedule, possible weekends, and overtime as needed.

Local residency and reliable transportation are required; report onsite as required. Roles involve gathering information, analyzing coverage, and settling losses with minimal supervision, while delivering excellent customer service and maintaining high claim standards.

Qualifications

• College degree or an equivalent combination of education and experience.
• 1 year of experience investigating, evaluating and creating estimates for exterior and interior residential property claims.
• 2–4 years' experience in insurance handling property claims, construction, damage evaluation and estimating, building repair or similar backgrounds preferred.
• Exceptional customer service.
• Strong verbal and written communication skills.
• Ability to interpret residential property insurance policies to claims handling.
• Knowledge of ISO policies, terms and conditions.
• Proficient in computer skills; comfortable learning new technologies.

Responsibilities

• Examine claims forms, policies and endorsements to determine coverage.
• Communicate claim process via written correspondence and phone.
• Utilize technology to investigate property losses, determine coverage, set reserves and estimate damages.
• Prepare reports collecting and summarizing information required by clients and Crawford.
• Settle claims per carrier liability and client instructions, maintaining proactive communication throughout.
• Maintain SLA adherence and a high standard of claim quality.
• Keep licenses current and pursue continuing education.

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Licensing knowledge

Teamwork / independence

Bilingual a plus

Education

College degree or equivalent experience

Tools

Xactimate

Xactware

Symbility

Job description

We are expanding our IN-OFFICE Desk Operations and looking for quality adjusters to handle Property Catastrophe claims from a desk within the Client's office location in Peachtree Corners, GA. Asthis is an in-person role, it requires local residency and dependable transportation. Candidates must be able to report onsite as required. These Desk Adjusters will utilize technology to gather information and evaluate the loss. They will then analyze that information, determine coverage, and settle the losses with minimal supervision. Candidates must have the desire to provide excellent customer service, communicate professionally, maintain high claim standards and produce a quality claim file. This position will not convert to remote, is a 40-hour work week, and can include weekends as a part of the regular schedule. Overtime may be required and is based on client needs.

#LI-Onsite

• College degree or an equivalent combination of education and experience.
• One year of experience investigating, evaluating and creating estimates for exterior and interior residential property claim.
• 2-4 years' experience in insurance, handling property claims, construction, damage evaluation and estimating, building repair or similar backgrounds preferred.
• Exceptional customer service.
• Strong verbal and written communication skills.
• Ability to properly interpret and apply residential property insurance policies, terms and conditions to claims handling.
• Good attention to detail.
• Strong organizational skills and ability to maintain claim diary.
• Strong analytical and mathematical ability.
• Knowledge of insurance industry, terminology, customs, and practices.
• Working knowledge of ISO policies, terms, and conditions
• Computer skills and learning new technology are critical to this position. Candidate will need to have a passion for learning, exploring, and applying new technologies, apps, and software.
• Working experience in Xactimate / Xactware software applications. Also looking for Symbility users.
• Ability to work independently and in a team environment.
• Must have current home state license or designated home state license. Must be eligible to obtain additional adjuster's licenses in multiple states as needed.
• Acceptable results on pre-employment drug screen, criminal background check and motor vehicle records check.
• Bilingual a plus.
• Valid adjuster's license in state of residence (where required by law), and all states for which claims will be handled in.
  #LI-RR1

• Examine claims forms, policies and endorsements, client instructions and other records when available to determine coverage.
• Effectively communicates claim process via written correspondence and phone. Position requires making outbound phone calls as well as staffing an inbound call phone rotary throughout the day.
• Utilizes current technology to investigate property losses, make coverage determination, set reserves, review, and analyze written information and estimate damages.
• Prepare reports by collecting and summarizing information required by client, local, state, and federal government and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions and authority levels issuing settlement checks, creating regulatory and other letters required by the client. Consistent, proactive communication with customers throughout the entirety of the claims process is also required.
• Continuous interaction with claimants, clients, and supervisors to exchange information, decisions may involve analysis of alternative courses of action.
• Achieves required Service Level Agreements "SLA" as set forth by client and/or Crawford for claim handling process.
• Maintains expected case load.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations, service standards and client requirements.
• Maintains adjuster licenses in all required states as well as professional and technical knowledge through continuing education.
• Always upholds the Crawford Code of Business Conduct.
• Participates in special projects or perform duties in other areas as requested.