Content Claims Specialist - Field - Level I

Crawford & Company; Biloxi (MS); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Bonus/Incentive Pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Tuition Assistance

Job summary

Crawford & Company is seeking a Content Claims Specialist to handle inventory, pricing, and communications for contents claims. The role involves independent work, field inspections, and coordinating with adjusters and vendors to ensure timely closures.

Requirements include 1+ year of related experience, strong organizational skills, and the ability to travel for field inspections. This is a remote/work-from-home position with provided company equipment.

Qualifications

• 1+ year related experience.
• Strong attention to detail and communication skills.
• Ability to work independently and travel for field inspections.
• Customer-focused with excellent organizational skills.

Responsibilities

• Explain roles of Content Claims Specialists to adjusters, policyholders, and vendors.
• Conduct physical inventory of contents and determine claim type for LKQ pricing.
• Ensure timely quality/turnaround of claims per productivity standards and client SLAs.
• Coordinate with Field Support to organize resources for data entry and LKQ assessment.
• Independently manage claim load to promote timely closures.
• Communicate with all parties for timely and informative updates on the claims process.
• Submit detailed work/time logs daily for all claims processed.
• Maintain claim notes in the claims system/web-application with hours and issues.

Skills

Attention to detail

Communication skills

Independent work

Field inspections travel

Education

High School Diploma

Job description

What We’re Looking For

1+ year of related experience

Strong attention to detail and communication skills

Ability to work independently and travel for field inspections

Customer‑focused with excellent organizational skills

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Qualifications

• Secondary (High School) Diploma.
• Good verbal and written communication skills.
• Strong analytical and problem solving skills.
• Ability to work independently
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
• an adequate workspace, free of noise
• high speed internet service
• reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Benefits

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance

Other Benefits

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.