Senior Call Center Trainer & Learning Coach

MCI; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is hiring an Experienced Call Center Trainer in Tampa, Florida. This role involves delivering impactful training programs to prepare agents for success in a dynamic environment.

Key responsibilities include facilitating training sessions, designing training materials, and collaborating with teams to align training with performance goals. Ideal candidates should possess strong facilitation skills and experience in a contact center setting.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Facilitate new hire training for agents.
• Design and update training materials and content.
• Conduct training needs assessments.
• Evaluate training effectiveness with assessments.

Skills

Facilitation Skills

Communication Skills

Experience with LMS

Knowledge of Adult Learning Principles

Education

3+ years experience as a trainer in a BPO or contact center

Job description

MCI is hiring an Experienced Call Center Trainer in Tampa, Florida. This role involves delivering impactful training programs to prepare agents for success in a dynamic environment.

Key responsibilities include facilitating training sessions, designing training materials, and collaborating with teams to align training with performance goals. Ideal candidates should possess strong facilitation skills and experience in a contact center setting.