Contact Center Team Leader & Operations Coach

Bank of America; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a hands-on Manager to oversee Consumer Investments Solutions and Client Services teams in the Chandler area. You will ensure schedule adherence, promote efficient workflows, and resolve client issues escalated to supervisory levels.

The role emphasizes coaching, stakeholder communication, and driving results through strong leadership and process improvements. First shift, 40 hours per week.

Qualifications

• Minimum Education: High School Diploma or GED.
• Experience leading teams in a customer-facing / contact center environment.
• Proven ability to coach, develop, and evaluate staff to meet performance goals.

Responsibilities

• Oversees day-to-day activities of consumer investments solutions and client services teams.
• Promotes a client-centric environment with effective sales and service strategies.
• Provides coaching and feedback to drive operational excellence and performance.
• Manages escalated client issues and ensures timely resolution with leadership.

Skills

Recruiting

Relationship Building

Sales Strategy

Strategic Thinking

Account Management

Customer Experience

Leadership

Performance Management

Talent Development

Decision Making

Team Leadership

Workforce Planning

Education

High School Diploma / GED

Job description

Bank of America is seeking a hands-on Manager to oversee Consumer Investments Solutions and Client Services teams in the Chandler area. You will ensure schedule adherence, promote efficient workflows, and resolve client issues escalated to supervisory levels.

The role emphasizes coaching, stakeholder communication, and driving results through strong leadership and process improvements. First shift, 40 hours per week.