Client Services Team Manager: Coaching, Strategy & Growth

Bank of America; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America seeks a Manager to oversee Consumer Investments Solutions and Client Services teams. You will ensure schedule adherence, call management, and drive improvements in workflows.

The role focuses on coaching, resolving escalated client issues, and promoting a customer-centric service model. You will lead with equity and inclusion, data-driven decisions, and effective communication to meet business goals.

Qualifications

• Requires SIE, 7, 66, 9, 10 at hire.
• Experience in supervising client-facing teams and call centers is preferred.
• Ability to coach, develop talent and manage performance.

Responsibilities

• Fosters a client-centric team environment with an effective sales/service strategy.
• Provides coaching and feedback to drive operational excellence.
• Oversees day-to-day activities and resolves client issues escalated to leadership.
• Communicates clearly with team and stakeholders to drive goals and performance.

Skills

Recruiting

Relationship Building

Sales Performance Management

Sales Strategy

Strategic Thinking

Account Management

Client Experience Branding

Executive Presence

Performance Management

Talent Development

Customer Experience Improvement

Decision Making

Drives Engagement

Leadership Development

Workforce Planning

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a Manager to oversee Consumer Investments Solutions and Client Services teams. You will ensure schedule adherence, call management, and drive improvements in workflows.

The role focuses on coaching, resolving escalated client issues, and promoting a customer-centric service model. You will lead with equity and inclusion, data-driven decisions, and effective communication to meet business goals.