Member Contact Center Representative I - 40 hours weekly

LBS Financial Credit Union; United States; Remote; USD 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health insurance

PTO and Sick Time

401(k) and Roth(k) Retirement Plans

Educational Reimbursement

Paid Volunteer hours

Discount entertainment

Zusammenfassung

LBS Financial Credit Union is hiring a remote call center representative to assist members by phone, providing information, processing transactions, and resolving inquiries with a friendly, professional approach.

Ideal candidates will have strong customer service experience, excellent phone manners, and the ability to multitask while adhering to Credit Union policies. Flexible scheduling may be required to meet department needs.

Qualifikationen

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

Aufgaben

• Provide support and information to the Credit Union's current and potential members.
• Manage large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• Use sound judgement while balancing Membership loyalty with protecting Credit Union assets.
• Note: schedule adjustments may be required to meet department needs.

Kenntnisse

Pleasant personality

Phone manners

Customer service

Multitasking

Fast learner

Ausbildung

High School diploma

Tools

Computer terminal

Jobbeschreibung

Remote

Salary Range:$19.75 To $24.00 Hourly

REQUIREMENTS & RESPONSIBILITIES

• Provide support and information to the Credit Union's current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.
• Note: LBS Financial is normally open for business Monday - Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

EDUCATION & EXPERIENCE PREREQUISITES

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred

BENEFITS & TOTAL REWARDS

• Critical Illness, Accident Insurance, and Hospital Indemnity
• Healthiest You Teladoc Services
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more
• Wellness Benefits start 1st of the month following 30 days of employment

PAY RANGE

In accordance with California's Pay Transparency Act, the expected salary range for this position is between:
$19.75 - $21.25
Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.