Contact Center Representative – Appointment Scheduler

Construction Unlimited; Florida; On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

Uncapped Commissions

Performance Incentives

Team culture

Job summary

Construction Unlimited is seeking a driven Contact Center Representative to manage a steady flow of calls, chats, and emails from homeowners. You will convert inquiries into appointments for roofing and exterior services and perform proactive follow-ups to boost conversion.

On-site role with a performance-driven culture. Starting pay ranges with experience, offering uncapped commissions on appointments that close sales, plus health, dental, and vision insurance and PTO.

Qualifications

• Prior experience in call center, inside sales, or appointment-setting roles preferred.
• Strong phone presence with ability to influence and guide conversations.
• Comfortable handling high call volumes while staying accurate and professional.
• Bilingual (Spanish) preferred but not required.
• Reliable, team-oriented, able to work on-site.

Responsibilities

• Handle high volume inbound and outbound calls, chats, and emails from homeowners.
• Convert inquiries into scheduled appointments for roofing and exterior services.
• Run proactive outbound dialing to follow up with leads and drive conversion.
• Build rapport quickly and explain next steps to homeowners.
• Keep accurate documentation in ServiceTitan (CRM).
• Meet or beat individual metrics for appointment setting and productivity.

Skills

Outbound calls

Inbound calls

Phone persuasion

CRM experience

Appointment setting

Tools

ServiceTitan

CRM system

Phone system

Job description

Description

Construction Unlimited is Central Florida's exterior contractor of choice, the one your neighbors wish they'd hired first. We're growing fast, and we run on R.I.S.E.: Resilience, Integrity, Service, Excellence. For every project, every family, and every team member, we set the standard, then we rise above it.

THE ROLE

We're looking for a driven, dependable Contact Center Representative to join our growing team. You'll handle a mix of inbound and outbound calls, chats, and emails from homeowners who have already raised their hand through our marketing. The job is heavy on outbound too: follow-up, confirmations, and appointment setting.

This is not a customer service seat. Service and professionalism matter, but success here is measured by one thing: turning conversations into high-quality appointments. If you like a fast-paced phone environment and you're motivated by metrics and incentives, this role rewards it.

COMPENSATION

$16.50 - $19.00 per hour. This position is non-exempt, with uncapped commissions on appointments set that result in sales. Starting pay is based on experience, qualifications, and premium skills (ServiceTitan experience, bilingual, etc.).

WHAT YOU GET

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Uncapped Commissions
• Performance Incentives
• A team culture built on doing the right thing, for customers and for each other

WHAT YOU'LL DO

• Handle a high volume of inbound and outbound calls, plus chats and emails from warm leads
• Convert inbound inquiries into scheduled appointments for roofing and other exterior services
• Run proactive outbound dialing to follow up with leads, confirm appointments, and drive conversion
• Build rapport fast with homeowners and clearly explain next steps and what to expect
• Set appointments with all decision-makers whenever possible
• Keep accurate, timely documentation in ServiceTitan (CRM)
• Meet or beat individual metrics for appointment setting, productivity, and confirmations
• Take part in ongoing coaching and training as you ramp

SCHEDULE

Contact center hours:

• Monday - Friday: 8:00 AM - 5:00 PM
• 40 hours per week, with occasional overtime or coverage shifts as needed.

Join the team that's rising above the standard and get rewarded for it.

Requirements

WHO WE'RE LOOKING FOR

• Prior experience in a call center, customer service, inside sales, or appointment-setting role preferred
• Strong phone presence with the ability to influence, persuade, and guide a conversation
• Comfortable handling high call volume while staying accurate and professional
• Able to balance a service mindset with performance-driven goals
• Coachable, accountable, and motivated by metrics and incentives
• Experience with a CRM and phone system, or the ability to learn both quickly
• Reliable, team-oriented, and comfortable working on-site
• Bilingual (Spanish) preferred but not required