Contact Center QA Engineer - Salesforce/ServiceNow

Groupe Kardol; Jefferson City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Groupe Kardol in the United States is seeking a Contact Center Applications Tester to ensure the quality of applications such as Salesforce, ServiceNow, and Amazon Connect. You will execute tests, document results, and log defects, while collaborating with business, product, and development teams across the SDLC.

Responsibilities include developing test plans for new systems and enhancements, analyzing requirements and specifications to create test cases, documenting results, participating in QA

Qualifications

• Bachelor's Degree in a related field or equivalent relevant experience.
• Certification as a Tester -- Advanced Level (TTA, TA, and/or TM) is preferred.
• 2-5 years of Information Technology experience, including requirements development, programming, software testing, technical writing, and customer support (Help Desk).

Responsibilities

• Collaborate with business, product, and development teams throughout the SDLC.
• Develop efficient test plans for new systems, enhancements, and problem resolutions.
• Analyze system requirements and technical specifications to create comprehensive test cases.
• Document, evaluate, and track testing results to confirm that applications are defect-free.
• Create and maintain automated testing scripts when applicable.

Skills

SDLC methodologies

Automation frameworks

Technical writing

Defect tracking

SQL

MS Office

Communication skills

Education

Bachelor's Degree in related field

Tester Certification – Advanced Level

Tools

Defect tracking software

Test management tools

Automated testing scripts

SQL tooling

Job description

Groupe Kardol in the United States is seeking a Contact Center Applications Tester to ensure the quality of applications such as Salesforce, ServiceNow, and Amazon Connect. You will execute tests, document results, and log defects, while collaborating with business, product, and development teams across the SDLC.

Responsibilities include developing test plans for new systems and enhancements, analyzing requirements and specifications to create test cases, documenting results, participating in QA