Salesforce QA Functional Tester

Groupe Kardol; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Groupe Kardol in Tampa, FL seeks a detail-oriented Salesforce QA Functional Analyst to validate the functionality, performance, and reliability of Salesforce implementations across Salesforce Platform Core Development, Energy Utilities Cloud, and AgentForce.

Collaborate with development teams, business analysts, and stakeholders; develop test plans, execute tests, and log defects. Ensure compliance and drive testing efficiency in an energy utilities context.

Qualifications

• Experience in functional testing of Salesforce solutions.
• Understanding of Apex, Lightning, and Salesforce data model.
• Knowledge of Energy Utilities Cloud and AgentForce features.
• Experience with test case management and defect tracking tools.
• Ability to translate requirements into test cases and acceptance criteria.
• Familiarity with Agile/Scrum ceremonies and compliance in energy utilities.

Responsibilities

• Collaborate with business analysts and Salesforce developers to understand requirements and acceptance criteria.
• Develop test plans, test cases, and test scripts based on business needs.
• Execute functional, regression, integration, and UAT testing in Energy Utilities Cloud.
• Verify workflows, automations, and integrations for Salesforce AgentForce.
• Log defects, coordinate fixes, and re-test as needed.
• Participate in sprint planning, backlog grooming, and reviews to provide quality feedback.
• Ensure compliance and security standards for Energy Utilities domain.
• Document results, report coverage, and communicate risks promptly.

Skills

Salesforce Apex

Lightning components

Energy Utilities Cloud

AgentForce

Functional testing

Test case creation

Agile/Scrum

Defect management

APIs basics

JIRA

Zephyr

TestRail

Compliance awareness

Tools

JIRA

Zephyr

TestRail

Job description

Role Description / Job Summary

• We are seeking a detail-oriented Salesforce QA Functional Analyst with expertise in Salesforce Platform Core Development, Energy Utilities Cloud, and AgentForce
• The successful candidate will focus on validating the functionality, performance, and reliability of Salesforce implementations
• Work closely with development teams, business analysts, and stakeholders

Key Responsibilities

• Collaborate with business analysts and Salesforce developers to understand functional requirements, user stories, and acceptance criteria related to Salesforce Core Development, Energy Utilities Cloud, and AgentForce features
• Develop comprehensive test plans, test cases, and test scripts based on business requirements and use cases
• Execute functional, regression, integration, and user acceptance testing (UAT) on Salesforce solutions within the Energy Utilities Cloud environment
• Verify workflows, automations, customizations, and integrations related to Salesforce AgentForce to ensure accuracy and expected behavior
• Identify, log, and track defects in coordination with the development team, and verify defect fixes through retesting
• Participate actively in sprint planning, backlog grooming, and review meetings to provide quality feedback
• Ensure Salesforce solutions meet compliance and security standards relevant to the Energy Utilities industry
• Work with performance and automation teams to support broader testing efforts
• Document test results, provide detailed reports on test coverage, and communicate risks and issues promptly
• Stay updated with Salesforce platform releases, Energy Utilities Cloud updates, and AgentForce functionalities to ensure quality best practices
• Support continuous improvement by recommending process optimizations to improve testing efficiency and effectiveness

Required Skills & Qualifications

• Experience in Salesforce Platform Core Development concepts, including understanding of Apex, Lightning components, and Salesforce data model
• Strong knowledge of Salesforce Energy Utilities Cloud functionalities and industry-specific business processes
• Familiarity with Salesforce AgentForce and its related features for automation and agent management
• Proven experience in functional testing of Salesforce solutions, including creation and execution of test cases
• Basic understanding of Salesforce integration points and APIs
• Experience with defect management and test case management tools (e.g., JIRA, Zephyr, TestRail)
• Good analytical skills with ability to translate business requirements into test cases
• Strong communication skills to collaborate with both technical and business teams
• Understanding of Agile/Scrum methodologies and participation in sprint ceremonies
• Knowledge of compliance and regulatory standards in energy utilities domain is a plus