Inbound Sales Team Lead — Coach & Optimize Performance

MCI; Savannah (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Retirement savings programs

Paid training

Career growth opportunities

Job summary

MCI, located in Savannah, GA, is seeking a Customer Service Supervisor to lead a team of inbound agents. This role involves managing daily performance, driving results, and ensuring high standards in service and sales.

The ideal candidate will have a strong leadership background, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include coaching agents, monitoring performance metrics, and supporting hiring and onboarding processes.

Join MCI for competitive compensation and numerous career growth opportunities.

Qualifications

• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead and coach a team of 15-20 inbound sales and service agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching sessions and performance reviews.

Skills

Leadership

Team development

Communication

Microsoft Office proficiency

Conflict resolution

Organizational skills

Time management

Multitasking

Education

Associate’s degree or equivalent work experience

Tools

Call center tools

Job description

MCI, located in Savannah, GA, is seeking a Customer Service Supervisor to lead a team of inbound agents. This role involves managing daily performance, driving results, and ensuring high standards in service and sales.

The ideal candidate will have a strong leadership background, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include coaching agents, monitoring performance metrics, and supporting hiring and onboarding processes.

Join MCI for competitive compensation and numerous career growth opportunities.