Call Center Supervisor: Lead, Coach & Drive Revenue

MCI; Savannah (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Benefits

Career Growth opportunities

Job summary

MCI is seeking a Customer Service Supervisor in Savannah, Georgia, to manage a call center team of 15‑25 agents. You will coach and support team members, monitoring their performance to ensure high-quality service delivery and compliance with policies.

The ideal candidate has significant call center experience, strong leadership skills, and the ability to drive improvement initiatives within a fast-paced environment.

Qualifications

• Minimum 3 years of total call center experience or 1 year in a management role.
• Strong interpersonal and communication skills.
• Clear and practical written and verbal communication skills.

Responsibilities

• Lead and manage a team of 15–25 customer service agents handling inbound calls.
• Coach and develop team members on service standards.
• Monitor and improve performance metrics, KPIs, and productivity benchmarks.

Skills

Interpersonal and communication skills

Supervisory experience

Proficiency in Microsoft Office

Conflict resolution skills

Organizational and time-management skills

Education

Associate’s degree or equivalent experience

Tools

Call center tools

Job description

MCI is seeking a Customer Service Supervisor in Savannah, Georgia, to manage a call center team of 15‑25 agents. You will coach and support team members, monitoring their performance to ensure high-quality service delivery and compliance with policies.

The ideal candidate has significant call center experience, strong leadership skills, and the ability to drive improvement initiatives within a fast-paced environment.