Contact Center/Intake Agent

WhiteCap Search; Cherry Hill Township (NJ); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

WhiteCap Search in New Jersey seeks a client services professional to engage with clients by phone, verify information, explain procedures, and assist eligibility determinations while delivering accurate data entry and high-quality service.

The role emphasizes strong communication, a professional phone presence, and the potential preference for bilingual Spanish speakers, contributing to a compliant and efficient client experience.

Formación

• Minimum of 1 year of Customer Service experience, within the legal or related field.
• High School Diploma is required.
• Strong phone presence and presentation skills are essential.
• Bilingual in Spanish is a significant advantage.

Responsabilidades

• Engage with clients through telephone interactions to gather essential information.
• Interview clients, verify their details, and determine eligibility based on criteria.
• Accurately enter client information and manage their expectations.
• Explain procedures to clients, answer their questions, and provide vital information.
• Maintain communication equipment by promptly reporting any issues.
• Adhere to standards and guidelines to enhance quality outcomes.
• Recommend improved procedures and update knowledge on new litigation types.
• Participate in educational opportunities to further expertise.
• Contribute to achieving the organizational mission by completing related tasks as needed.

Conocimientos

Customer service

Phone presence

Bilingual Spanish

Educación

High School Diploma

Descripción del empleo

Join Whitecap Search in a dynamic role where you will be at the forefront of client interactions, playing a crucial part in gathering and verifying essential information. This opportunity offers you the chance to expand your expertise within the legal industry, engaging with clients to ensure their needs and expectations are met efficiently and effectively.

Responsibilities

• Engage with clients through telephone interactions to gather essential information.
• Interview clients, verify their details, and determine eligibility based on criteria.
• Accurately enter client information and manage their expectations.
• Explain procedures to clients, answer their questions, and provide vital information.
• Maintain communication equipment by promptly reporting any issues.
• Adhere to standards and guidelines to enhance quality outcomes.
• Recommend improved procedures and update knowledge on new litigation types.
• Participate in educational opportunities to further expertise.
• Contribute to achieving the organizational mission by completing related tasks as needed.

Requirements

• Minimum of 1 year of Customer Service experience, within the legal or related field.
• High School Diploma is required.
• Strong phone presence and presentation skills are essential.
• Bilingual in Spanish is a significant advantage.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.