Bilingual Legal Client Liaison

WhiteCap Search; Cherry Hill Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

WhiteCap Search in New Jersey seeks a client services professional to engage with clients by phone, verify information, explain procedures, and assist eligibility determinations while delivering accurate data entry and high-quality service.

The role emphasizes strong communication, a professional phone presence, and the potential preference for bilingual Spanish speakers, contributing to a compliant and efficient client experience.

Qualifications

• Minimum of 1 year of Customer Service experience, within the legal or related field.
• High School Diploma is required.
• Strong phone presence and presentation skills are essential.
• Bilingual in Spanish is a significant advantage.

Responsibilities

• Engage with clients through telephone interactions to gather essential information.
• Interview clients, verify their details, and determine eligibility based on criteria.
• Accurately enter client information and manage their expectations.
• Explain procedures to clients, answer their questions, and provide vital information.
• Maintain communication equipment by promptly reporting any issues.
• Adhere to standards and guidelines to enhance quality outcomes.
• Recommend improved procedures and update knowledge on new litigation types.
• Participate in educational opportunities to further expertise.
• Contribute to achieving the organizational mission by completing related tasks as needed.

Skills

Customer service

Phone presence

Bilingual Spanish

Education

High School Diploma

Job description

WhiteCap Search in New Jersey seeks a client services professional to engage with clients by phone, verify information, explain procedures, and assist eligibility determinations while delivering accurate data entry and high-quality service.

The role emphasizes strong communication, a professional phone presence, and the potential preference for bilingual Spanish speakers, contributing to a compliant and efficient client experience.