Live Chat Support Agent (Onsite or Offsite)

Sky Health Care Management; Montgomery (AL); Remote; USD 28,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a courteous Live Chat Support Agent to help customers via online chat. The role involves answering questions, providing accurate information, troubleshooting routine issues, and keeping records up to date. Work may be onsite or remote depending on business needs and eligibility.

Compensation is hourly, with a pay range of $20.31 to $32.20 per hour. Candidates should have strong written communication skills and customer-service awareness, plus the ability to

Qualifications

• Strong written communication, spelling, and attention to detail.
• Customer-service experience is an asset; training may be provided.
• Comfortable using chat platforms, web applications, and basic office software.
• Able to multitask while maintaining accuracy and a helpful tone.
• Reliable, organized, and professional.
• For remote work: a suitable workspace and dependable internet connection.

Responsibilities

• Respond to customer inquiries through live chat in a timely, professional manner.
• Provide clear information about products, services, orders, or account questions.
• Troubleshoot routine issues and escalate when needed.
• Document conversations and update customer records accurately.
• Follow company procedures and privacy guidelines.
• Meet established service-quality and response-time expectations.
• Collaborate with team members and supervisors.

Skills

Written communication

Customer service

Multitasking

Attention to detail

Reliability

Professionalism

Tools

Chat platforms

Web applications

Office software

Job description

About the Role

We’re seeking a courteous, dependable Live Chat Support Agent to assist customers through online chat. You’ll answer questions, provide accurate information, troubleshoot common issues, and ensure each interaction is handled professionally. Depending on the role, work may be performed onsite or remotely.

Responsibilities

• Respond to customer inquiries through live chat in a timely, professional manner.
• Provide clear information about products, services, orders, or account questions.
• Troubleshoot routine issues and ...
• Document conversations and update customer records accurately.
• Follow company procedures and privacy guidelines.
• Meet established service-quality and response-time expectations.
• Collaborate with team members and supervisors.

Qualifications

• Strong written communication, spelling, and attention to detail.
• Customer-service experience is an asset; training may be provided.
• Comfortable using chat platforms, web applications, and basic office software.
• Able to multitask while maintaining accuracy and a helpful tone.
• Reliable, organized, and professional.
• For remote work: a suitable workspace and dependable internet connection.

Work Arrangement

This position may be onsite or remote, depending on business needs and candidate eligibility. Any equipment, schedule, location, and remote-work requirements will be discussed during the hiring process.

PAY: $20.31-$32.20 Hourly