Contact Center Agent

Jobs for Humanity; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Jobs for Humanity is seeking a Contact Center Agent in the United States to manage initial student inquiries and guide them toward Admissions Consultants. You will generate enthusiasm, build rapport, and use an auto-dialing system to track calls, while meeting deadlines and supporting enrollment goals.

The role emphasizes strong communication, teamwork, and dependable attendance within the Enrollment Services team, with opportunities to grow in the student recruitment process.

Qualifications

• High school diploma or GED preferred.
• Call center experience preferred but not required.
• Excellent attendance.
• Excellent communication skills.
• Previous dialer experience is a plus.
• Strong customer service skills.
• Able to work independently and meet timelines.
• Able to work in collaborative team settings.
• Strong organizational skills.
• Strong attention to detail.
• Proficient with Microsoft Office applications: Word, Excel, and Outlook.

Responsibilities

• Qualify and transfer calls to an Admissions Consultant.
• Generate excitement and build rapport with potential students.
• Utilize an auto-dialing system to track and report calls.

Skills

Communication skills

Call center

Team collaboration

Time management

Problem solving

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.

DUTIES AND RESPONSIBILITIES

• Qualify and then transfer those calls to an Admissions Consultant.
• Generate excitement and build rapport with our potential students.
• Utilize an auto-dialing system to accurately track and report calls taken.
• Dedicated to helping others achieve their education goals.
• The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.

MINIMUM QUALIFICATIONS (Education, Experience, Certifications, etc.)

• High school diploma or GED preferred
• Call center experience preferred but not required
• Upbeat, energetic, and competitive
• Must have excellent attendance
• Must have great communication skills
• Previous dialer experience is a plus
• Strong customer service skills
• Proficient at working independently and meeting timelines
• Able to work in collaborative team settings
• Strong organizational skills
• Strong attention to detail
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook

All your information will be kept confidential according to EEO guidelines.