Contact Center Advocate - Full-Time

Avadian Credit Union; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Avadian Credit Union in the United States invites applications for a Contact Center Advocate role. The position focuses on assisting members with their credit union needs, providing account information, and promoting Avadian products and services.

Candidates must communicate clearly, deliver quality member service, and navigate required systems efficiently. Weekend hours are possible, and the role requires strong customer-service skills and the ability to work under pressure.

Qualifications

• Excellent written and verbal communication skills.
• Ability to operate calculator, computer systems, phone/voicemail system and related equipment.
• Proven ability to deliver quality service to members.

Responsibilities

• Follow security standards and credit union policies while assisting members with transactions and inquiries.
• Listen actively and ask questions to determine the best solutions for members.
• Access and retrieve member information in core systems and supporting apps.

Skills

Excellent communication

Customer service

Stress management

Phone etiquette

Education

High school diploma or GED

Job description

Job Type Full-time

Description

Contact Center Advocate - Full-Time

Rate: $20 per hour + Comprehensive Benefits Package

Primary Job Role:

Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.

Functions and Responsibilities:

• Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.


• Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.


• Access, input, and retrieve member information in core system and other supporting operating systems.


• Make concerted effort to handle all matters at the first point of contact.


• Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.


• Effectively manage time off the phones to meet job requirements.


• Work on Saturdays as assigned


• Perform other duties as assigned by the supervisor and officers of the credit union.

Requirements

Basic Requirements:

• Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.


• Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.


• Must have the proven ability to provide quality service to our members.


• Must be able to understand the importance of positive voice tones and express oneself clearly.


• Must be able to handle high levels of stress.


• Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.


• Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred.

Experience:

A high school education or GED