Consumer Loan Servicing Specialist — Growth & Benefits

Canyon View Credit Union; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) contribution

PTO days

Paid holidays

Career growth

Paid training

Credit card discounts

Mortgage discounts

Job summary

Canyon View Credit Union in West Jordan, UT is seeking an in-office Loan Servicing Specialist to handle consumer loan insurance, payoff processing, and backend product support. You will ensure accurate insurance coverage, work with vendors and branches, and contribute to our mission of elevating members' financial experience.

Responsibilities include processing payoffs, updating guarantee letters, responding to member inquiries, and assisting with lease-related tasks.

Qualifications

• 1-2 years experience in auto Insurance, lending, titles, or Credit Union environment preferred.
• High School diploma or GED required.
• Proficient with standard office equipment and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Responsibilities

• Manage insurance and employee reports, including notices of changes in coverage and rates.
• Verify collateral-secured loans have insurance (including CPI) and reconcile reports.
• Coordinate with insurance companies, dealerships, members, and LCC for back-end product changes and benefit postings.
• Process and post loan payoffs and release of security interests.
• Process indirect chargeback checks and update guarantee letters.
• Assist with member phone inquiries and MSC escalation on consumer loans.
• Support loan marketing incentives and front-line lease payoff processes.
• Assist Title Clerks and other departments as needed.
• Ensure compliance with Bank Secrecy Act policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Canyon View Credit Union in West Jordan, UT is seeking an in-office Loan Servicing Specialist to handle consumer loan insurance, payoff processing, and backend product support. You will ensure accurate insurance coverage, work with vendors and branches, and contribute to our mission of elevating members' financial experience.

Responsibilities include processing payoffs, updating guarantee letters, responding to member inquiries, and assisting with lease-related tasks.