Loan Servicing Specialist

WCCU Credit Union; Westby (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

WCCU Credit Union is seeking a detail-oriented loan servicing professional to handle member inquiries, process consumer loan documentation, and maintain collateral records for secured loans. You will monitor lien perfection, process payments, and support regular reconciliations.

Ideal candidates have 2–3 years in consumer lending or processing, excellent communication skills, and a solid understanding of industry standards and regulations.

Qualifications

• Two to three years of experience in consumer lending or processing.
• Excellent communication skills with customers and staff.
• Knowledge of financial service industry standards, laws, and regulations.

Responsibilities

• Assist with day-to-day consumer loan servicing tasks and inquiries.
• Process loan documentation and collateral records for secured loans.
• Handle payments, account maintenance, and errors in servicing files.
• Support audits, reconciliations, and posting accuracy.
• Communicate with members and internal teams to resolve issues.

Skills

Excellent communication skills

Financial service industry knowledge

Attention to detail

Time management

Customer handling

Education

No degree specified

Tools

Microsoft Suite

General office equipment

Job description

WCCU Credit Union is seeking a detail-oriented loan servicing professional to handle member inquiries, process consumer loan documentation, and maintain collateral records for secured loans. You will monitor lien perfection, process payments, and support regular reconciliations.

Ideal candidates have 2–3 years in consumer lending or processing, excellent communication skills, and a solid understanding of industry standards and regulations.