Consumer Loan Servicing Specialist

Socket.dev; West Jordan (UT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance with HSA

401(k) contribution 14.47%

PTO 18 days

12 paid holidays

Career growth

Paid training

Discounts on credit card interest

Discounts on mortgage loan fees

Other employee banking perks

Job summary

Socket.dev in West Jordan, Utah, is seeking a Loan Servicing Support specialist to provide servicing and support for consumer loans in our in-office setting.

The role handles insurance, payoff processing, and backend product servicing while supporting our mission: “We elevate our members' financial experience through best-in-class service and solutions.” The position involves working with insurance companies, dealerships, members and departments to ensure accurate records and timely responses to

Qualifications

• 1-2 years experience in auto insurance, dealerships, lending, titles, or Credit Union environments preferred.
• High School diploma or GED required.
• Proficient with standard office equipment and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Responsibilities

• Manage and complete all insurance and employee reports, including notices of changes in coverage and rates.
• Verify all collateral-secured loans have insurance, including CPI, and reconcile reports.
• Assist with back-end product cancellations, GAP submissions and benefit posting with insurers, dealerships, members, and LCC.
• Process and post consumer loan payoffs and assist with releasing the Credit Union’s security interest.
• Process and post indirect chargeback checks.
• Update and sign letters of guarantee requests.
• Assist with phone inquiries from branches, departments, and members, including escalation calls for consumer loans.
• Process loan marketing incentives.
• Quote Lease Payoffs to front line staff.
• Assist members with end-of-lease processes.
• Provide support to Title Clerks.
• Other duties as assigned.
• Understand and apply the Bank Secrecy Act.

Skills

Auto Insurance

Dealerships

Lending

Titles

Credit Union

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Hours: 8:30 am – 5:30 pm, Monday – Friday

Pay: $20.00/hr. or possibly higher depending on experience.

This is a fully in-office position located at the Canyon View Credit Union Financial Center in West Jordan, UT.

Your Purpose will be:

The person in this position will be responsible for providing servicing and support for consumer loans, including employee support, processing payoffs, servicing backend products, insurance, etc. Also, every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”

What you’ll do:

• Manage and complete all insurance and employee reports – including mailing notice of changes in coverage and rates.
• Verify all collateral-secured consumer loans have insurance, including CPI, and work the reconciliation reporting.
• Work with Insurance companies, dealerships, members, and LCC to assist with back-end product cancellations, GAP submissions and benefit posting.
• Process and post-consumer loan payoffs and assist with releasing the Credit Union’s security interest.
• Process and post indirect chargeback checks.
• Update and sign letter of guarantee requests.
• Assist with phone inquiries from credit union branches, departments, and members, including MSC escalation calls regarding consumer loans.
• Process loan marketing incentives.
• Quote Lease Payoffs to front line staff.
• Assist members with end of lease processes.
• Provide support to Title Clerks.
• Other duties as assigned.
• Understands the Bank Secrecy Act and how it is applied.

Perks for you:

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Plus other employee banking perks.

Requirements

Qualifications:

• One to two years experience working with auto Insurance, dealerships, lending, titles, or Credit Union experience preferred.
• Must have High School diploma or equivalent G.E.D.
• Proficient with standard office business machinery and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Work Environment & Physical Requirements:

• Works primarily in an office environment.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands and fingers to handle, feel, grasp and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.