Consumer Loan Servicing Specialist

Canyon View Credit Union; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) contribution

PTO days

Paid holidays

Career growth

Paid training

Credit card discounts

Mortgage discounts

Job summary

Canyon View Credit Union in West Jordan, UT is seeking an in-office Loan Servicing Specialist to handle consumer loan insurance, payoff processing, and backend product support. You will ensure accurate insurance coverage, work with vendors and branches, and contribute to our mission of elevating members' financial experience.

Responsibilities include processing payoffs, updating guarantee letters, responding to member inquiries, and assisting with lease-related tasks.

Qualifications

• 1-2 years experience in auto Insurance, lending, titles, or Credit Union environment preferred.
• High School diploma or GED required.
• Proficient with standard office equipment and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Responsibilities

• Manage insurance and employee reports, including notices of changes in coverage and rates.
• Verify collateral-secured loans have insurance (including CPI) and reconcile reports.
• Coordinate with insurance companies, dealerships, members, and LCC for back-end product changes and benefit postings.
• Process and post loan payoffs and release of security interests.
• Process indirect chargeback checks and update guarantee letters.
• Assist with member phone inquiries and MSC escalation on consumer loans.
• Support loan marketing incentives and front-line lease payoff processes.
• Assist Title Clerks and other departments as needed.
• Ensure compliance with Bank Secrecy Act policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Hours: 8:30 am – 5:30 pm, Monday – Friday

Pay: $20.00/hr. or possibly higher depending on experience.

This is fully in-office position located at the Canyon View Credit Union Financial Center in West Jordan, UT.

Description

Hours: 8:30 am – 5:30 pm, Monday – Friday

Pay: $20.00/hr. or possibly higher depending on experience.

This is fully in-office position located at the Canyon View Credit Union Financial Center in West Jordan, UT.

Your Purpose Will Be

The person in this position will be responsible for providing servicing and support for consumer loans, including employee support, processing payoffs, servicing backend products, insurance, etc. Also, every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”

What You’ll Do

• Manage and complete all insurance and employee reports – including mailing notice of changes in coverage and rates.
• Verify all collateral-secured consumer loans have insurance, including CPI, and work the reconciliation reporting.
• Work with Insurance companies, dealerships, members, and LCC to assist with back-end product cancellations, GAP submissions and benefit posting.
• Process and post-consumer loan payoffs and assist with releasing the Credit Union’s security interest.
• Process and post indirect chargeback checks.
• Update and sign letter of guarantee requests.
• Assist with phone inquiries from credit union branches, departments, and members, including MSC escalation calls regarding consumer loans.
• Process loan marketing incentives.
• Quote Lease Payoffs to front line staff.
• Assist members with end of lease processes.
• Provide support to Title Clerks.
• Other duties as assigned.
• Understands the Bank Secrecy Act and how it is applied.

Perks For You

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Plus other employee banking perks.

Requirements

Qualifications

• One to two years experience working with auto Insurance, dealerships, lending, titles, or Credit Union experience preferred.
• Must have High School diploma or equivalent G.E.D.
• Proficient with standard office business machinery and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Work Environment & Physical Requirements

• Works primarily in an office environment.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands and fingers to handle, feel, grasp and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.