Member-Focused Loan Servicing Specialist

Mountain America Credit Union; Sandy (UT); On-site; USD 32,000 - 48,000; Full time

Job summary

Mountain America Credit Union is seeking a Consumer Loan Servicing Support Specialist to assist with hardship modifications, subordinations, remittance, reconveyances, and related loan servicing tasks across auto, RV, Visa, student, and home equity loans. The role requires collaboration with multiple teams to ensure timely processing and accurate records in Symitar.

You will support inquiries via phone, email, or chat, while maintaining compliance with regulatory guidelines and department

Qualifications

• Minimum of one year customer service or operation support experience required
• Minimum of one year banking or other financial experience preferred
• High school diploma or equivalent required
• Must be proficient in Symitar and 10-Key data entry

Responsibilities

• Provide quality service to members and internal teams to resolve loan problems and strengthen relationships
• Adhere to department quality service standards in call handling, processing and compliance reviews
• Perform loan, share, payment, and error adjustments in Symitar
• Handle loan payoff requests accurately and timely
• Record all interactions and resolution efforts in Symitar
• Process requests regarding adjustments, adjustments reports, credit reporting, flood insurance tracking, and reconciliations
• Maintain knowledge of MACU loan products and regulations through trainings
• Provide education on MACU loan processes and regulations, including interpretations of loan documents

Skills

Customer service

Operations support

English communication

Typing 35 wpm

MS Office (Outlook Word Excel)

Symitar / 10-Key experience

Education

High school diploma or equivalent

Tools

Symitar

10-Key

Job description

Mountain America Credit Union is seeking a Consumer Loan Servicing Support Specialist to assist with hardship modifications, subordinations, remittance, reconveyances, and related loan servicing tasks across auto, RV, Visa, student, and home equity loans. The role requires collaboration with multiple teams to ensure timely processing and accurate records in Symitar.

You will support inquiries via phone, email, or chat, while maintaining compliance with regulatory guidelines and department