Consumer Loan Servicing Rep II

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 63,984,000 - 92,781,000; Full time

Job summary

SchoolsFirst Federal Credit Union in Tustin, CA seeks a Consumer Loan Servicing Rep II to assist Members with loan post-funding activities and DMV title processing. You will handle payoff requests, credits, and title coordination while ensuring regulatory compliance and accurate documentation.

The role requires 1–3 years of related experience and strong communication skills, with a 40-hour work week in a service-focused environment.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.

Responsibilities

• Process payoff requests, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensure refunds and loan payments are properly credited or applied to Member loans.
• Handle payoff processing and coordinate title release.
• Evaluate insurance settlements and coordinate title release and Letters of Guarantee.
• Review DMV packets for accuracy and prepare for processing.
• Respond to inquiries from Members, third parties, and team members regarding loan servicing, payoffs, and DMV questions.
• Assist Members, branches, and other departments via phone with DMV questions and title issues.

Skills

Customer service

Communication

Problem solving

MS Office

Loan servicing

Education

High School Diploma or GED

Tools

DMV systems

Job description

Consumer Loan Servicing Rep II

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Pay Range:

$22.33 - $32.38

Scheduled Weekly Hours:

40

What You’ll Be Doing

Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing. This role ensures timely completion of requests and transactions while complying with internal standards, DMV guidelines, and external regulations.

• Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensures refunds and loan payments are properly credited or applied to Member loans.
• Handles payoff processing and coordinates title release.
• Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
• Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
• Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
• Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
• Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
• Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
• Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
• Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required

Knowledge, Skills, and Abilities

• Intermediate knowledge of loan servicing and DMV processes
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks with accuracy and attention to detail
• Familiarity with regulatory compliance requirements
• Proficiency in Microsoft Office and internal loan servicing systems

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.