Loan Servicing

First Community Credit Union; Chesterfield (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

First Community Credit Union in Chesterfield is hiring a Loan Servicing Representative at our corporate office. The role involves handling inquiries about loan servicing via phone, chat, and online tickets, and assisting with payoff and title-related requests to support members and staff.

Ideal candidates communicate clearly, enjoy helping others, and can manage varied paperwork including lien releases, title work, and DMV-related tasks. This is an on-site position at our corporate office.

Qualifications

• Strong communication skills and a customer-focused approach.

Responsibilities

• Assist members and employees with Loan Servicing questions via inbound phone, live chat, and online tickets.
• Respond to requests for loan payoffs, letters of guarantees, and other loan department requests via email and fax.
• Support the department with audits of loan documents, lien releases and title postings, refinances, and DMV/mail tasks.

Job description

There is an immediate opening for a Loan Servicing Representative at our corporate office located in Chesterfield. Loan Servicing Representatives service all existing consumer loans and credit cards with the credit union. The ideal candidate will have strong communication skills and take pride in helping others.

Job duties include

• Assisting members and other employees with Loan Servicing questions via inbound phone calls, live chats, and online tickets.
• Responding to requests for loan payoffs, letter of guarantees, and other requests made to the department via email and fax from insurance companies, car dealerships, and others.
• Providing support to the department in other various tasks including auditing loan documents, processing lien releases and releasing titles, processing title paperwork for refinances, processing inbound mail from other institutions and DMVs, filing GAP and debt protection claims, and posting loan payoff checks.