Consumer Engagement & Implementation Lead

Humana Inc; Richmond (VA); Remote; USD 104,000 - 143,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Humana Inc. is seeking a Consumer Engagement Lead to drive end-to-end implementation planning, readiness, and adoption across RxE Operations and partner organizations.

You will ensure successful execution of campaigns and projects from intake through launch, stabilization, and scale, coordinating with Operations, Marketing, Analytics, and Technology to keep initiatives on track. The role requires strong project experience, process improvement capabilities, and the ability to influence multiple

Qualifications

• High School Diploma required.
• 6+ years of technical experience.
• 2+ years of project experience.
• Experience with process improvement or process design and implementation.
• Proficiency with Word, Excel, and PowerPoint.

Responsibilities

• Lead end-to-end implementation planning activities from operational intake through launch, stabilization, and scale.
• Manage detailed implementation plans, including milestones, timelines, dependencies, risks, and communication strategies.
• Facilitate readiness activities to ensure teams are prepared for implementation and launch.
• Identify, assess, communicate, and mitigate implementation risks that could improve delivery, adoption, or operational performance.
• Drive understanding across Operations, Workforce Management, Training, Quality, Compliance, Technology, Marketing, and other partner teams.
• Support workforce readiness planning by partnering with Workforce Management on staffing needs, capacity planning, and operational impacts.
• Monitor implementation performance, adoption, and launch outcomes, identifying opportunities for optimization and continuous improvement.
• Evaluate implementation results against goals, campaign goals, and operational success measures.
• Recommend and implement solutions that support long-term optimization, scalability, and operational effectiveness.
• Communicate implementation updates, risks, decisions, and outcomes to partners and business leaders.
• Be a trusted implementation partner, influencing partners and driving accountability to achieve project goals.
• Support post-launch stabilization efforts, ensuring successful adoption and sustained operational performance.

Skills

End-to-end project management

Stakeholder communication

Risk & dependency management

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Humana Inc. is seeking a Consumer Engagement Lead to drive end-to-end implementation planning, readiness, and adoption across RxE Operations and partner organizations.

You will ensure successful execution of campaigns and projects from intake through launch, stabilization, and scale, coordinating with Operations, Marketing, Analytics, and Technology to keep initiatives on track. The role requires strong project experience, process improvement capabilities, and the ability to influence multiple