Consumer Banking Program Controls Lead (Data & Automation)

JPMorgan Chase & Co.; Kentucky; On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase in the Consumer Banking domain seeks a Consumer Banking Associate Program Control Manager to support risk and control activities within the CCB organization. You will partner with stakeholders to analyze risks, identify gaps, and help design and monitor controls using digital tools and data analytics.

The role emphasizes automation, AI/ML, and LLM practices. You will support Risk & Control Self-Assessments and contribute to control program initiatives while building expertise in

Qualifications

• 3+ years in financial services with experience in controls, audit, quality assurance, or operational risk management.
• Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Develops persuasion skills using basic facts, engages stakeholders, and supports complex negotiations.
• Builds relationships with internal stakeholders and communicates needs with guidance.
• Creates basic presentations and documentation, and summarizes understanding through discussions.
• Organizes information, applies structured approaches to simple problems, and supports data-driven decisions.
• Captures project insights and lessons learned to improve future work.

Responsibilities

• Collaborate with stakeholders to analyze risk and control environments, identify gaps and root causes.
• Support design, implementation, and monitoring of controls using digital tools and data analytics.
• Dive into program data (KRI/KPI), create reports to drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs.
• Assist control program initiatives to meet regulatory requirements and drive improvements through tech.
• Incorporate digital risk management, automation, AI, and agile practices into daily work.

Skills

Risk management

Change management

Stakeholder management

Communication

Teamwork

Analytical thinking

Influence

Knowledge sharing

Job description

JPMorganChase in the Consumer Banking domain seeks a Consumer Banking Associate Program Control Manager to support risk and control activities within the CCB organization. You will partner with stakeholders to analyze risks, identify gaps, and help design and monitor controls using digital tools and data analytics.

The role emphasizes automation, AI/ML, and LLM practices. You will support Risk & Control Self-Assessments and contribute to control program initiatives while building expertise in