Consumer Banking Program Control Manager - Associate

JPMorgan Chase & Co.; Kentucky; On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase in the Consumer Banking domain seeks a Consumer Banking Associate Program Control Manager to support risk and control activities within the CCB organization. You will partner with stakeholders to analyze risks, identify gaps, and help design and monitor controls using digital tools and data analytics.

The role emphasizes automation, AI/ML, and LLM practices. You will support Risk & Control Self-Assessments and contribute to control program initiatives while building expertise in

Qualifications

• 3+ years in financial services with experience in controls, audit, quality assurance, or operational risk management.
• Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Develops persuasion skills using basic facts, engages stakeholders, and supports complex negotiations.
• Builds relationships with internal stakeholders and communicates needs with guidance.
• Creates basic presentations and documentation, and summarizes understanding through discussions.
• Organizes information, applies structured approaches to simple problems, and supports data-driven decisions.
• Captures project insights and lessons learned to improve future work.

Responsibilities

• Collaborate with stakeholders to analyze risk and control environments, identify gaps and root causes.
• Support design, implementation, and monitoring of controls using digital tools and data analytics.
• Dive into program data (KRI/KPI), create reports to drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs.
• Assist control program initiatives to meet regulatory requirements and drive improvements through tech.
• Incorporate digital risk management, automation, AI, and agile practices into daily work.

Skills

Risk management

Change management

Stakeholder management

Communication

Teamwork

Analytical thinking

Influence

Knowledge sharing

Job description

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Consumer Banking Associate Program Control Manager within the Consumer and Community Banking (CCB) organization, you will support the control management team by partnering with stakeholders to analyze risks, identify gaps, and assist in designing and monitoring controls using digital tools and data analytics. You will support Risk & Control Self-Assessments and control program initiatives while building expertise in automation, AI/ML, and LLM practices.

Job Responsibilities:

• Collaborate with stakeholders to analyze the business’s risk and control environment, spot gaps and new risks, and dig into the root causes of issues.
• Support design, implement, and monitor controls using digital tools, automation, and data analytics to support a forward-thinking risk culture.
• Dive into program data (like KRI/KPI), use analytics and visualization tools, and create reports that help drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs and mapping exercises with business units.
• Support control program initiatives, making sure we meet regulatory requirements and tackle key operational risks, while finding improvements through innovation and tech.
• Stay ahead of the curve by bringing skills like digital risk management, automation, AI, and agile practices into your daily work.

Required Qualifications, Capabilities and Skills:

• 3+ years in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls: Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Change Management: Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Influence: Develops persuasion skills using basic facts, engages stakeholders in discussions, and seeks support for complex negotiations.
• Internal Stakeholder Management: Builds working relationships with internal stakeholders, communicates clearly, and understands stakeholder needs with guidance.
• Communication & Presentation Skills: Creates basic presentations with guidance, writes clear and concise documentation, and engages in discussions through active listening while developing the ability to summarize and confirm understanding.
• Teamwork: Contributes to team goals, collaborates across groups, and promotes an inclusive environment with support.
• Knowledge Sharing & Lessons Learned: Participates in lessons learned sessions with guidance, captures project insights and challenges, applies past learnings to current work, and requires support structuring knowledge transfer effectively.
• Analytical Thinking & Decision Making: Organizes and compares basic information, applies structured approaches to simple problems, evaluates options to make straightforward fact-based decisions, and draws conclusions with guidance while identifying relevant stakeholders

Preferred Qualifications, Capabilities and Skills:

• Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment.
• Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.