Consumer Banking Program Control Manager - Associate

JPMorganChase; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorganChase is seeking a Consumer Banking Associate Program Control Manager to partner with stakeholders, analyze risk, and support control design and monitoring using digital tools and data analytics. You will contribute to Risk & Control Self-Assessments and drive innovation in automation and AI practices.

The role emphasizes collaboration, regulatory awareness, and proactive control improvements across the Consumer & Community Banking organization.

Qualifications

• 3+ years in financial services with controls, audit, quality assurance, or operational risk management.
• Understanding risk concepts, escalation procedures, and identifying straightforward risks under supervision.
• Supports change initiatives, tools, and processes with supervision, assessing impact.
• Strong stakeholder communication, presentation and documentation skills.
• Team oriented with inclusive collaboration and knowledge sharing.

Responsibilities

• Collaborate with stakeholders to analyze risk and control environment, spot gaps, and root causes.
• Design, implement, and monitor controls using digital tools, automation, and data analytics.
• Dive into program data (e.g., KRI/KPI), create reports to drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs.
• Support control program initiatives to meet regulatory requirements and drive improvements.
• Apply digital risk management, automation, AI, and agile practices in daily work.

Skills

Financial services experience

Risk management

Controls

Audit

Data analytics

Job description

Job Description

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Consumer Banking Associate Program Control Manager within the Consumer and Community Banking (CCB) organization, you will support the control management team by partnering with stakeholders to analyze risks, identify gaps, and assist in designing and monitoring controls using digital tools and data analytics. You will support Risk & Control Self-Assessments and control program initiatives while building expertise in automation, AI/ML, and LLM practices.

Job Responsibilities

• Collaborate with stakeholders to analyze the business's risk and control environment, spot gaps and new risks, and dig into the root causes of issues.
• Support design, implement, and monitor controls using digital tools, automation, and data analytics to support a forward-thinking risk culture.
• Dive into program data (like KRI/KPI), use analytics and visualization tools, and create reports that help drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs and mapping exercises with business units.
• Support control program initiatives, making sure we meet regulatory requirements and tackle key operational risks, while finding improvements through innovation and tech.
• Stay ahead of the curve by bringing skills like digital risk management, automation, AI, and agile practices into your daily work.

Required Qualifications, Capabilities And Skills

• 3+ years in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls: Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Change Management: Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Influence: Develops persuasion skills using basic facts, engages stakeholders in discussions, and seeks support for complex negotiations.
• Internal Stakeholder Management: Builds working relationships with internal stakeholders, communicates clearly, and understands stakeholder needs with guidance.
• Communication & Presentation Skills: Creates basic presentations with guidance, writes clear and concise documentation, and engages in discussions through active listening while developing the ability to summarize and confirm understanding.
• Teamwork: Contributes to team goals, collaborates across groups, and promotes an inclusive environment with support.
• Knowledge Sharing & Lessons Learned: Participates in lessons learned sessions with guidance, captures project insights and challenges, applies past learnings to current work, and requires support structuring knowledge transfer effectively.
• Analytical Thinking & Decision Making: Organizes and compares basic information, applies structured approaches to simple problems, evaluates options to make straightforward fact-based decisions, and draws conclusions with guidance while identifying relevant stakeholders

Preferred Qualifications, Capabilities And Skills

• Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment.
• Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.