Mortgage Origination Experience Analyst

frostbank; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Frost Bank in Texas is seeking a Consumer Banking Experience Analyst II - Mortgage Origination Trainer to serve as our consumer experience champion, researching opportunities to improve processes and optimize experiences across the organization.

You will collaborate with senior leaders to evaluate current strategies, communicate findings clearly, and implement operation enhancements, reflecting Frost's all-win approach and 150-year legacy of service.

Qualifications

• Bachelor's degree in a related field or equivalent banking operations experience.
• 2+ years of Consumer Banking experience.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Proactively communicate with higher levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking
• Independently conduct research to identify opportunities that improve processes and optimize the overall Consumer Banking experience throughout the company
• Recommend and implement enhancements that streamline operations and create value within departmental work streams
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Skills

Communication

Analytical mindset

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Frost Bank in Texas is seeking a Consumer Banking Experience Analyst II - Mortgage Origination Trainer to serve as our consumer experience champion, researching opportunities to improve processes and optimize experiences across the organization.

You will collaborate with senior leaders to evaluate current strategies, communicate findings clearly, and implement operation enhancements, reflecting Frost's all-win approach and 150-year legacy of service.