Consultative Sales & Customer Service Rep

Top Echelon Software, LLC; Littleton (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Top Echelon Software, LLC in Littleton, MA is seeking a Sales & Customer Service Representative for a stable, family-owned building materials company. The role emphasizes customer service (about 80%) and sales (about 20%), with a base salary of $75,000-$90,000 plus commission.

You will manage customers from inquiry to delivery, build long-term relationships and use a CRM to track opportunities. This is a full-time, in-person temp-to-hire position with growth potential.

Qualifications

• 5+ years in sales, account management or customer-facing roles.
• Strong customer service and relationship-building skills.
• Experience with consultative sales.
• Excellent organization and attention to detail.
• Exceptional follow-through.
• Experience preparing estimates, quotes, material orders or takeoffs.
• Comfort with basic math, measurements and square-footage.
• Strong written and verbal communication.
• Ability to learn technical and product information quickly.
• Confidence communicating with homeowners and professionals.
• Experience with building materials or construction is a plus.
• QuickBooks, Google Workspace and spreadsheet experience is helpful.
• Bachelor's degree or equivalent industry experience preferred.

Responsibilities

• Manage customers and opportunities from inquiry through delivery.
• Respond to inquiries from homeowners, architects and contractors.
• Handle inbound calls, web leads, chats and showroom visitors.
• Consult with customers to understand projects and recommend products.
• Prepare estimates, quotes and sales orders.
• Calculate product quantities from measurements and square footage.
• Follow up on quotes, inquiries and open opportunities.
• Maintain CRM with complete customer information and next steps.
• Develop understanding of stone products and installation basics.
• Coordinate with production, inventory and shipping to move orders smoothly.
• Support showroom consultations and product presentations.
• Build long-term relationships and be a trusted resource.
• Occasional customer or job-site visits and industry events.

Skills

Sales experience

Customer service

Consultative selling

CRM

Communication

Organization

Follow-through

Math & measurements

Relationship building

Education

Bachelor's degree or equivalent

Tools

QuickBooks

Google Workspace

Spreadsheets

CRM software

Job description

Top Echelon Software, LLC in Littleton, MA is seeking a Sales & Customer Service Representative for a stable, family-owned building materials company. The role emphasizes customer service (about 80%) and sales (about 20%), with a base salary of $75,000-$90,000 plus commission.

You will manage customers from inquiry to delivery, build long-term relationships and use a CRM to track opportunities. This is a full-time, in-person temp-to-hire position with growth potential.