Customer Success & Sales Operations Leader (CPG)

Top Echelon Software, LLC.; Walled Lake (MI); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Top Echelon Software, LLC. seeks a Sales and Customer Service Manager to lead inquiries, orders, and cross-functional support between customers, the Sales team, Operations, and brokers.

You will manage pricing, account data in SAP, and Salesforce records while driving process improvements. Responsibilities include supervising the Order Processing Team, reporting to Business Managers, and resolving billing or service issues with strong organizational skills and ownership of customer-related

Qualifikationen

• 10+ years of progressive customer service or sales operations leadership in CPG.
• Demonstrates ownership and accountability for responsibilities and results.
• Experience in customer service, sales operations, account management, or related functions.
• Leads and oversees systems like SAP, Salesforce, TrueCommerce, Excel, EDI, and Google Workspace.
• Builds effective working relationships with customers, brokers, sales teams and internal partners.

Aufgaben

• Serve as primary liaison among customers, Sales, Operations, Accounting, and brokers.
• Oversee customer service and order management from entry through issue resolution.
• Support the Sales team with service, order management, pricing, reporting, and accounts.
• Develop and improve customer service and sales order processes for accuracy and efficiency.
• Coordinate pricing adjustments, bill-backs, and payment issues with Accounts Receivable.
• Maintain customer, pricing, and account data in SAP; ensure data integrity.
• Manage Salesforce records and system updates, including contacts and accounts.
• Prepare monthly reports for Business Managers and brokers.
• Supervise the Order Processing Team and drive cross-functional coordination.
• Identify opportunities to optimize customer service processes and communication.

Kenntnisse

Customer Service

Sales Operations

Account Management

SAP

Salesforce

EDI

Excel

Google Workspace

Cross-functional Collaboration

Tools

TrueCommerce

EDI

SAP

Google Workspace

Jobbeschreibung

Top Echelon Software, LLC. seeks a Sales and Customer Service Manager to lead inquiries, orders, and cross-functional support between customers, the Sales team, Operations, and brokers.

You will manage pricing, account data in SAP, and Salesforce records while driving process improvements. Responsibilities include supervising the Order Processing Team, reporting to Business Managers, and resolving billing or service issues with strong organizational skills and ownership of customer-related