Consultative Customer Service Specialist

Michael & Son Services Inc; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus

Medical, Dental and Vision

401K Plan with Company match

Paid Holidays and PTO

Career growth

Job summary

Michael and Son Services, Inc. in Richmond, VA, is looking for a Customer Service Representative to join our busy call center. You will open and maintain customer accounts, recommend services to meet needs, and coordinate appointments so technicians can deliver outstanding results.

We value high‑level thinking, active listening, and a proactive, consultative approach. The position requires flexible weekends, teamwork, and a commitment to excellent service as we train you to succeed and grow with

Qualifications

• Proven customer support experience and basic computer skills.
• Strong communication and presentation skills; ability to multitask.
• Flexible schedule and willingness to work weekends; pass background check.

Responsibilities

• Open and maintain customer accounts.
• Recommend beneficial products or services to customers to solve their needs.
• Handle complaints and provide appropriate solutions and follow up to ensure resolution.
• Coordinate service appointments.
• Follow procedures and policies and provide accurate information.

Skills

Customer support

Phone handling

Communication

Active listening

Time management

Team oriented

Adaptability

Education

Bachelor's or Associate's Degree Preferred

High School Diploma or GED Required

Job description

Michael and Son Services, Inc. in Richmond, VA, is looking for a Customer Service Representative to join our busy call center. You will open and maintain customer accounts, recommend services to meet needs, and coordinate appointments so technicians can deliver outstanding results.

We value high‑level thinking, active listening, and a proactive, consultative approach. The position requires flexible weekends, teamwork, and a commitment to excellent service as we train you to succeed and grow with