Plumbing Service Operations Leader

Michael & Son Services Inc; Richmond, Northern (VA, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health

STD/LTD

Vision

Supplemental Life

Legal Shield

FSA

401(k)

Job summary

Michael and Son Services, Inc. is seeking an Experienced Plumbing Service Manager to lead technicians and sales staff, ensuring service quality and growth across the Richmond area. The role emphasizes coaching, customer relations, and adherence to industry standards.

The successful candidate will manage administrative tasks, regulatory compliance, and repairs when needed, while monitoring performance and driving a culture of safety and accountability within a long-standing family-owned company.

Qualifications

• Experience leading technicians and sales staff to meet goals.
• Ability to learn industry standards and company services.
• Strong customer service mindset with coaching for upselling.
• Manage administrative tasks and compliance with regulations.
• Resolve escalated customer issues and audits of service work.
• Read and analyze P&L statements and controls.

Responsibilities

• Oversee technicians and sales consultants to meet team objectives.
• Coach and develop staff to improve customer satisfaction and upsell.
• Handle administrative tasks and regulatory compliance.
• Monitor and reduce recurring customer issues and complaints.
• Audit work to ensure quality and accuracy; perform repairs if needed.
• Manage P&L and financial performance of the service department.

Skills

Team leadership

Customer service

Upselling

P&L management

Regulatory knowledge

Communication

Problem solving

Job description

Michael and Son Services, Inc. is seeking an Experienced Plumbing Service Manager to lead technicians and sales staff, ensuring service quality and growth across the Richmond area. The role emphasizes coaching, customer relations, and adherence to industry standards.

The successful candidate will manage administrative tasks, regulatory compliance, and repairs when needed, while monitoring performance and driving a culture of safety and accountability within a long-standing family-owned company.