Consultative Customer Service Specialist

Michael and Son Services; Richmond (VA); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Excellent hourly pay rate

Bonus

Comprehensive benefits after 30 days

401K Plan with Company match

Paid Holidays and Paid Time Off

Growth Potential

Job summary

Michael and Son Services is a premier multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. We seek a Customer Service Representative to engage customers as a trusted advisor, qualify needs, and coordinate service details for technicians in our Richmond Call Center.

We train our Representatives to be successful and value strong communication, problem solving, and teamwork. Overtime may be available during peak times, and benefits follow after 30 days.

Qualifications

• Proven customer support experience; familiar with computer functionality.
• Strong communication and active listening skills; presentation abilities.
• Flexible schedule including weekends and peak times.
• Bachelor's or Associate's degree preferred; HS diploma or GED required.
• Must pass a comprehensive background check.

Responsibilities

• Handle inbound customer service inquiries and maximize sales opportunities.
• Strive to achieve goals using approved scripts, strategies and technology.
• Probe for additional sales opportunities (cross-sell).
• Remind clients of technician recommendations and assess current needs.
• Coordinate service appointments.

Skills

Positive Attitude

Compassionate

Goal Oriented

Problem Solving

Loves Helping People

Likes to Have Fun

Consultative Sales

Education

Bachelor's or Associate's Degree Preferred

High School Diploma or GED Required

Job description

Michael and Son Services is a premier multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. We seek a Customer Service Representative to engage customers as a trusted advisor, qualify needs, and coordinate service details for technicians in our Richmond Call Center.

We train our Representatives to be successful and value strong communication, problem solving, and teamwork. Overtime may be available during peak times, and benefits follow after 30 days.