American Express Virtual Customer Service Jobs @ Get Dream Job

American Express; Hartford (CT); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Customer Care Specialist to deliver high-quality support to cardholders in the United States. You will handle inquiries, offer personalized solutions, and help protect the value of the relationship.

In this role you will document interactions, meet quality and productivity goals, and seek first-call resolution whenever possible. Bachelor\'s degree is required; salary is $20-$30 per hour.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Provide special care to American Express customers with varied needs.
• Build relationships through consultative inquiries to add value for the client.
• Identify opportunities to offer products based on cardholder needs.
• Provide personalized solutions and seek first-call resolution when possible.
• Meet and exceed quality, compliance, and productivity goals.
• Document important information accurately.
• Adapt methods to an ever-changing environment.

Skills

Customer service

Education

Bachelor's degree

Job description

Customer Care Specialist at American Express. Salary: $20-30 per hour. Location: USA. Educational Requirement: Bachelor's Degree. This role focuses on delivering high‑quality customer support and providing personalized solutions to cardholders.

Responsibilities

• Provide special care to many American Express customers with varied needs.
• Build meaningful relationships through consultative inquiries to ensure added value for the client.
• Improve customer experience by identifying opportunities to offer products based on cardholder needs.
• Provide personalized solutions and negotiate the best possible outcome for the customer, seeking first‑call resolution when possible.
• Meet and exceed quality goals, compliance standards, and productivity goals.
• Document important information accurately.
• Iterate on methods to adapt to an ever‑changing environment.