Consultant – ITIL/ITSM Process

Avance Consulting Services; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

A consulting firm based in Milwaukee, Wisconsin, is seeking a Consultant specializing in ITIL/ITSM processes. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in Information Technology, specifically in ITIL and ITSM tools like ServiceNow. Strong analytical, communication, and project management skills are essential. The role may require travel as part of management consulting engagements. Competitive compensation and growth opportunities available.

Qualifications

• 4+ years overall experience in implementing ITIL and related processes.
• 3 years experience with ITSM tools as an advanced user.
• ITIL v3 Intermediate certificate preferred.

Skills

Implementing ITIL

ServiceNow

Communication skills

Analytical skills

Planning skills

Project management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

BMC Remedy

Job description

Overview

Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further.

Role: Consultant – ITIL/ITSM Process

Duration: Full Time  Location: Milwaukee, Wisconsin.

Qualifications

• Bachelor\'s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4-year experience in Information Technology.

Preferred

• Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
• At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
• Knowledge of COBIT, ISO 2000, or CMMI
• Analytical and Communication skills
• Planning and Co-ordination skills
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel

Additional Information

All your information will be kept confidential according to EEO guidelines.